What They Came In For: Peripheral Neuropathy

When Karen T. first came to us, she described it like this:
“It feels like my feet are wooden blocks.”

It hadn’t started that way. At first, it was just an odd tingling—a kind of buzzing across the tops of her feet at night. Then a kind of numbness at the tips of her toes. She thought maybe her shoes were too tight. Maybe it was just circulation. But over time, the buzzing turned to burning. The numbness spread. She started feeling unsteady when walking. Sometimes her legs felt like they belonged to someone else. Other times, it was all she could feel—burning, stabbing, buzzing, aching—and no one could tell her why.

She didn’t have diabetes. She wasn’t on chemotherapy. Her labs looked fine. Her neurologist ran the tests, shrugged, and said, “Idiopathic.” Which, in medical language, is a polite way of saying: we don’t know.

“I guess it’s just nerves,” Karen said, laughing tightly. “But that doesn’t make it feel any less real.”

She had tried gabapentin. It made her groggy and forgetful but didn’t touch the pain. She tried B vitamins. Topical creams. Magnesium. Warm socks. Nothing helped. She felt like she was chasing sensation—trying to catch what was still there before it faded completely.

When she came to Root and Branch, what she wanted was simple:
“I just want to feel my feet again.”

We started, as we always do, by listening. And then by mapping.

We had her close her eyes while we gently touched different parts of her feet and lower legs. She pointed to the places she could still feel—sharp here, dull there, nothing at all along the outside of her heel. We marked the edges. Traced where sensation faded and where pain flared. It wasn’t about finding a single diagnosis. It was about learning the landscape of her body—what had gone quiet, what was still speaking, and what might be trying to come back online.

We looked at her tongue and pulse. Asked about her digestion, sleep, circulation, energy. Her body told a story of cold in the channels, blood not flowing freely, the yang of the lower body not reaching the periphery. In Chinese medicine, neuropathy is rarely a standalone problem—it’s a pattern of stagnation and depletion, often years in the making.

We prescribed a custom herbal formula that became the cornerstone of her treatment. Not something generic for “nerve pain,” but a blend built for her: to warm the channels, nourish the blood, invigorate circulation, and open the pathways between the core and the limbs.

She took the formula twice a day. We adjusted it every few weeks as her symptoms changed. And slowly, they did.

We paired the herbs with specialized acupuncture—targeting points that improve blood flow to the legs and feet, awaken dormant nerve pathways, and signal the body to rebuild sensation. We used shallow needling along the areas of numbness to reintroduce stimulus gently, and stronger stimulation at key distal points to boost circulation from the inside out.

Each week, we repeated the map. Touched the same places. Tracked what was coming back.

First, she noticed she could feel the floor more when she walked. Then, she could feel temperature differences between surfaces. The pain episodes became less frequent, less severe. The buzzing turned down to a whisper. She didn’t feel normal yet—but she felt something again.

And that was everything.

“I can tell my body’s trying again,” she said once. “That it’s not giving up on me.”

We see both kinds of neuropathy in our clinic—diabetic and otherwise. We treat the kind with a clear label, and the kind that gets called “idiopathic.” Either way, our approach is the same: we work with what’s in front of us. We listen to the body’s signals. We build a treatment plan rooted in Chinese medicine’s deep understanding of circulation, sensation, and repair. And we don’t stop at symptom management—we support the body in changing the pattern.

What Karen came in for was simple: she wanted to feel her feet again.

What she got was sensation, yes—but also confidence, balance, and the sense that her body was still hers.

If you’re living with numbness, tingling, burning, or strange sensations that no one has been able to explain, know that there are still options. We don’t promise overnight results. But we can offer care that pays attention. That tracks change. That sees what’s missing—and works to bring it back.

Because even when the cause is unknown, healing is still possible.

What They Came In For: IBS

When Josh L. first came in, he was embarrassed to talk about what was going on. Not because it was a secret exactly—he’d already been to his primary care doctor, a GI specialist, and a nutritionist. He’d Googled more than he wanted to admit. He’d tried cutting out gluten, dairy, coffee, sugar. Tried probiotics, peppermint capsules, digestive enzymes. Nothing really helped.

But still, the idea of describing his digestion out loud to a stranger felt like crossing a line. “I just don’t want to be that guy,” he said. “You know, the one who won’t shut up about his stomach.”

His symptoms had been going on for over two years by then—long enough to start shaping how he lived. Some days were fine. Other days, he’d eat something perfectly normal—grilled chicken, a salad, a bowl of rice—and suddenly be doubled over with cramping and urgency an hour later. Sometimes he was constipated for days. Other times, everything ran straight through. He couldn’t predict it. Couldn’t track it. He just always had to be near a bathroom, just in case.

The GI doctor told him it was IBS and ruled out anything more serious. Which was reassuring. But also… not.

“It kind of felt like getting diagnosed with a shrug,” Josh told us. “Like, well, it’s not cancer, so good luck out there.”

By the time he came to Root and Branch, he was tired—of managing, of second-guessing every meal, of pretending like everything was fine when it wasn’t. He didn’t necessarily expect Chinese medicine to fix it. But he figured it couldn’t hurt to try something different.

We started, as we always do, by listening. We asked about his symptoms, yes—but also about his story. About how long things had felt off. About how stress landed in his body. About the nights his gut kept him awake, and the strange way everything tightened during even minor decisions. In Chinese medicine, IBS isn’t a single condition—it’s a pattern. And patterns are about relationships, not just symptoms.

We looked at his tongue, felt his pulse, asked questions that might seem unrelated—about his energy, his sleep, his ability to relax after meals. His body was sending clear signals: a digestive system stuck in a state of overreaction, with underlying weakness and cold. A gut that had lost its rhythm—and was now swinging too far in both directions.

That’s where the herbal medicine came in.

We formulated a custom blend just for him—something to gently warm the center, regulate the bowel, and calm the overactivity without suppressing it. Not a one-size-fits-all gut cleanse. Not something to mask the discomfort. But a formula crafted to meet his body exactly where it was, and help guide it back toward balance.

That formula became the foundation of his care. It changed as he changed—adjusted every few weeks to respond to how his symptoms shifted. It was the steady thread that helped his gut relearn how to behave with consistency, how to regulate, how to heal.

We paired it with acupuncture to support the nervous system and settle the emotional undercurrents. But it was the herbs that did the heavy lifting. Within the first week, his urgency calmed. Within two weeks, his bowel movements had begun to normalize. Meals felt less like a risk. The panic around food started to dissolve.

“I didn’t realize how loud my gut had become until it got quiet,” he told us one day. “I feel like my whole system is less reactive now. Like I finally have a little space between what I eat and what happens next.”

That’s one of the things we hear often in the clinic: not just that people feel better, but that they feel more in relationship with their bodies again. Less like they’re fighting themselves. More like they’re being heard.

Josh’s symptoms didn’t disappear overnight. But over time, his gut stopped being the loudest voice in the room. He started trusting his digestion again. Started eating meals without bracing. Started going about his day without needing an exit strategy.

What he came in for was relief.

What he got was something deeper: clarity, regulation, and a sense of being understood.

If you’re struggling with digestive issues that seem invisible to everyone else, know that you’re not alone—and you’re not imagining it. And if you’ve been told “there’s nothing else to try,” we’d like to gently offer: there might be.

Because we don’t just treat IBS. We treat people. And your body is always telling a story. We're here to help it tell a different one.

What They Came In For: Pain from an Motor Vehicle Accident

When Sara M. first came to our clinic, she didn’t have high hopes. Not because she didn’t believe in Chinese medicine—she just didn’t believe anything was really going to help.

Three months earlier, she had been in a car accident. It wasn’t major, but it was enough to jolt everything. Her neck had snapped forward, her shoulder jammed tight on impact. At first it felt like soreness. A few days later, it turned into a kind of constant stiffness, and within a week it was pain—sharp, stubborn, and spreading into her upper back and arm. She couldn’t sleep well. She couldn't sit through meetings. Driving triggered it. So did picking up groceries. So did reaching behind her to grab her seatbelt.

She did what most people do. She saw her doctor, who referred her to physical therapy and gave her muscle relaxants. She tried chiropractic. She iced it. She stretched. She rested. And still, day after day, she felt like her body was stuck in some kind of aftershock.

“I just felt like I was doing all the right things,” she told us during her first visit, “and nothing was changing.”

By the time she found her way to Root and Branch, she was exhausted. Not just physically, but emotionally. She was tired of retelling the story, tired of appointments, tired of feeling like her pain was being treated like a problem to solve—rather than an experience she was still stuck inside.

We began, as we always do, by listening. We asked her to describe what she’d been feeling—not just the pain, but the ways it had changed her day-to-day life. We had her move her head and arm in a few different directions so we could see what hurt and what didn’t. Simple movements that, in her case, were no longer simple. Turning her head was difficult. Lifting her arm made her wince. Even breathing deeply seemed tight.

We gently pressed around her shoulder and upper back, not just to find the painful spots, but to understand how her body was holding the tension. Muscles that should’ve been moving freely felt locked down, like they were guarding something. Her body had been trying to protect itself for months—but now it didn’t know how to let go.

We asked about her sleep, her digestion, her energy, her stress—not because those things were “the real cause,” but because pain always has context. And part of our job is to understand the full picture.

Then we treated her.

We used acupuncture to settle her nervous system and help the muscles around her neck and shoulder begin to release. We added a few points to improve circulation and reduce inflammation, and supported the places where her body was still bracing.

After the needles came out, we did some gentle bodywork—a few small, slow movements to help her shoulder and upper back remember how to move without pain. We used a technique called counterstrain, which helps tense muscles relax by putting them in a position of comfort. Nothing forced. Nothing intense. Just a quiet invitation to soften.

We sent her home with an herbal formula to support her healing between clinic visits, and a few simple breathing exercises—not to stretch or push anything, but to give her nervous system something steady to follow. A new rhythm.

When she came back a week later, her eyes were wide.

“I can’t believe how much better I felt,” she said. “Even after the first appointment. I felt clearer. My pain wasn’t gone, but it felt like something had shifted. Like my body had finally exhaled.”

Week by week, that shift deepened. The tension unwound. The pain softened. Her sleep improved. The headaches she hadn’t even mentioned at first started happening less often. She started feeling like herself again.

It wasn’t instant. It wasn’t linear. But it was real.

And more than that—it felt like someone was finally treating her, not just her pain.

We love stories like Sara’s not because they’re miraculous, but because they’re so common. Many of our patients come in with pain that hasn’t responded to other forms of care. They’ve seen multiple providers. They’ve done the protocols. And they’re still hurting—not just in their bodies, but in the quiet places where frustration lives.

What makes Chinese medicine different isn’t just the tools we use—it’s the way we use them. With attention. With curiosity. With the understanding that the body wants to heal—and that sometimes, it just needs a new kind of invitation.

If you’ve been stuck in pain, and you’re not sure what’s next, we’re here. We may not be your first stop. But we can be the one where things finally start to shift.